As our Business Domain Specialist, you will be the interface between operations and business domain teams.

You will:

• Create and maintain documentation and Knowledge Base articles required by the operations team.
• Update domain processes impacting operations teams.
• Proactively inform involved parties about changes to occur in the Business Domains and support Operations and Business Domains to deliver expected SLA.
• Update Incident Managers about domain changes that affect the incident or support process.
• Collaborate with the IT Trainer to set up training programs that integrate knowledge into the 1st line team.
• Utilize domain knowledge to help the Operations team to perform basic troubleshooting.
• Analyze how technical teams resolved incidents and judge if solutions can be transferred to the 1st line team as workarounds. Provide continuous feedback and escalate issues impacting the organization.
• Facilitating the setup and delivery of useful, relevant, and functional monitoring.

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Discount on ESX subscription
• Opportunities to develop yourself

We ask:

• Experience working in a 1st line / 2nd line team and knowledge or exposure to Incident Management
• Good knowledge of the Jira ticketing system and ITIL Practical Knowledge
• Ability to interpret information from multiple sources and you have experience with data visualization tools
• Ability to manage multiple tasks in a fast-paced, fast-changing environment
• Ability to understand the need to shift focus and priorities as required and successfully leads others through periods of change
• Fluency in English

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Join us to growXL!

Want to join us? 

We look forward to your application! For more information, contact our Talent Advisor: Bianca Buzoianu/ [email protected]

*  An assessment will be part of our recruitment process 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.