As our Business Domain Specialist, you will be the interface between operations and business domain teams.

You will:

• Create and maintain documentation and Knowledge Base articles required by the operations team.
• Update domain processes impacting operations teams.
• Proactively inform involved parties about changes to occur in the Business Domains and support Operations and Business Domains to deliver expected SLA.
• Update Incident Managers about domain changes that affect the incident or support process.
• Collaborate with the IT Trainer to set up training programs that integrate knowledge into the 1st line team.
• Utilize domain knowledge to help the Operations team to perform basic troubleshooting.
• Analyze how technical teams resolved incidents and judge if solutions can be transferred to the 1st line team as workarounds. Provide continuous feedback and escalate issues impacting the organization.
• Facilitating the setup and delivery of useful, relevant, and functional monitoring.

You have:

• Experience working in a 1st line / 2nd line team and knowledge or exposure to Incident Management
• Good knowledge of the Jira ticketing system and ITIL Practical Knowledge
• Ability to interpret information from multiple sources and you have experience with data visualization tools
• Ability to manage multiple tasks in a fast-paced, fast-changing environment
• Ability to understand the need to shift focus and priorities as required and successfully leads others through periods of change
• Fluency in English

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Discount on ESX subscription
• Opportunities to develop yourself

Why vidaXL

vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 30+ webshops, 6 international offices, and 120 million unique visitors a year that pretty much feels like the right way.

To keep up with our success we take on challenges, take chances and try new things every day. We don’t see road bumps as obstacles but as an opportunity to enjoy the sweet, sweet smell of victory.

We owe our great success to our great people. That’s why we love to invest in personal growth. By offering the freedom to seize all opportunities you see.

So, you can thrive big time and grow XL!

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor: Ana Cîrstoiu

T | (+40)786 883 375

*  An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability